Refund policy

When your order is delivered we recommend you keep all the packaging including the delivery box for a period of at least 30 days. When the order arrives and before use carefully inspect the product without removing tags or seals to ensure the item has all parts present and has been delivered undamaged.

Please read the manual provided before riding for the first time. Chargers and how to use them may differ from brand to another it might sound silly but chargers are a key part of the correct maintenance of your vehicle.

Returns

For all returns please contact us first via email info@erdiez.co.uk, with an explanation with the reason for return.

If you change your mind:

You have 15 days to cancel your order under our 15 day return period, which starts on the day after you received the item. All you’ll need to do is follow our simple returns procedure, outlined below. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact.

We won’t accept any product that has signs of use under any circumstances. You can open the box and change your mind about the colour and things like it but does not mean you can ride up and down your street before returned. Please check all works correctly before jumping straight on it. Thanks

Returns Procedure

Please contact us, for UK customers call us via our contact page, for customers located outside of the UK please email. You’ll need to provide details including your name and order number (you’ll find this on your order confirmation e-mail), and let us know why you’d like to return your item. Please package the item securely and include inside the package, order number, name and address. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed.