Make paying for your new e-scooter or e-bike simple with Klarna ‘Slice It’ finance. Klarna provides two easy methods of spreading your payments, enabling you to make your electric future a reality sooner.

Option 1: Pay In 3

How does it work? 

Pay in 3 splits the overall cost of your purchase into three equal sums.  

The first is taken at time of purchase, with the second and third payments taken 30 and 60 days respectively.

  • Zero interest and zero fees.
  • Minimum spend of £35, maximum spend of £800 for first time users (£1,000 for existing Klarna customers).
  • 4 easy steps for Klarna account application.
  • Does not affect your credit rating. 

Set up in four easy steps  

  1. Proceed with the checkout process by entering your contact and delivery details.  
  1. On the payment method screen, select ‘Pay over time with Klarna’.  
  1. You will then be directed to the Klarna account setup and payment page. Choose ‘3 interest-free instalments’.
  1. entering your payment details, click the ‘Place Order’ button to finalise your order.

Klarna Pay In 3 FAQs

How does Pay in 3 work?

Pay in 3 will allow you to spread the cost of your purchase over three equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Pure Electric and instalments two and three are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay in 3?

To use Pay in 3 you must be at least 18 years of age. Whilst this option is widely promoted, Pay in 3 is subject to your financial circumstances. When choosing Pay in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay in 3?

Klarna is unique and offers Pay in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

 Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Pure Electric run credit searches against you that could impact your credit rating.

Why have I not been offered Pay in 3? 

 Although Pay in 3 is widely promoted it is not always universally available. The Pay in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order? 

As soon as Pure Electric has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay in 3 purchase at Pure Electric from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Pure Electric. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

No, this is not currently possible for Pay in 3 purchases.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Pure Electric has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Pure Electric to check on your order and delivery status. You can also contact Klarna’s customer service team so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at www.klarna.com/uk where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s customer service pages for a full list of FAQs, live chat and telephone options.

Option 2: Slice It Finance

How does it work? 

Payments are spread out equally over 3, 6, 12 or 24 months.

By agreeing to a finance contract, you are legally liable for paying off your instalments as agreed. You can choose to modify this as laid out in the terms of your agreement.

  • Minimum spend of £35, maximum spend of £4,250.
  • 0% interest for 6 month term, 18.9% APR for 24 month term.
  • 4 easy steps for Klarna account application.
  • Credit decision made in real-time.
  • Control: at any time you can choose to start paying minimum monthly payments instead, or pay off the balance early (subject to a fee). 

Set up in four easy steps 

  1. Proceed with the checkout process by entering your contact and delivery details.  
  1. On the payment method screen, select ‘Pay over time with Klarna’.  
  1. You will then be directed to the Klarna account setup and payment page. Choose ‘3, 6, 12’ or ‘24 months’.*
  1. After entering your payment details, click the ‘Place Order’ button to finalise your order.

*You’ll need to submit to a credit check before being accepted for finance.  

Klarna Slice It Finance FAQ's

How does Slice It work?

 Spread the cost of your purchase into equal monthly payments with 18.9% interest. Slice It is a promotional plan on the Klarna account.

How do I use Slice It?

When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice It is offered, simply select this option. The first time you shop with Slice It you will be asked in to apply for a Klarna account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice It after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna account as additional promotional plans.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Slice It by Klarna, Klarna will send you an email with further details on how to pay.

Can I pay less than the amount owed each month?

You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Do I need to be 18?

Slice It is only available to people aged 18 or over and is an online exclusive payment method.

How do I manage my Klarna account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

How can I increase my chances of being accepted for Slice It?

 Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

How is my statement sent?

 If you chose to use Slice It, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna account. Once you have been landed on your Klarna account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

What do I need to provide when I make a purchase?

 If you want to make a purchase with a Klarna account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

How do I make a payment? 

First, log in at www.klarna.com/uk and visit your Klarna account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

What happens if I cancel or return my order? 

As soon as Pure Electric have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed. As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna account within next 5 business days.

I have asked for a refund. How will I be refunded?

 If you have paid for your order with card, the refund will be made back to your Klarna account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

I've received my monthly statement and a payment is due, but I've not yet received my goods.

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

I still have questions regarding payment.

Visit www.klarna.com/uk for Customer Service for a full list of FAQ’s, live chat and telephone options.

Can I view Klarna's Terms and Conditions?

You will be able to view terms that specifically relate to your order as you go through the checkout process with Klarna. You can also view Klarna's user terms  here.