We currently only deliver to the UK. If you order an E-scooter, we offer next working day delivery if your order is placed before 12pm GMT).
If you order an electric bike the delivery is 5-10 days, depending if you would like your bike built, please call the shop on 01803 302337 to clarify your requirements.
Please be aware that some of our products have warranties that are void if the scooter has been damaged due to water penetrating the battery. However, we always advise that you consult the instruction manual on your scooter for specific weather capabilities.
If a scooter is waterproof it will state so on our website or in the manual.
In general, always try and keep the battery dry.
When storing your scooter, always keep it in a dry place, away from any flammable materials.
When you are not using your scooter frequently, make sure that you charge it every 3 months for around 30 minutes.
While legislation is continually being updated, currently you are legally able to ride your scooter on private property. However, we advise you check with your local council, as each council is taking their own stance on where you can ride e-Scooters.
Each electric scooter's charge time will vary. Please refer to the relevant product page for information on individual scooters.
If your electric scooter gets a puncture there are a couple of things you can do:
We accept payment via Visa, Mastercard, PayPal, PayPal Credit Google Pay, Apple Pay and Klarna.
We offer free next working day delivery throughout the UK, when ordered before 12pm.
For example, if you order after midday on a Monday, you will receive your scooter on Wednesday.
If you order on a weekend, you will receive your item the following Tuesday.
All of E-ridez scooters come with a UK warranty as standard. The length of warranty varies by brand and is detailed in each product listing.
If for any reason you are unsure of your warranty period, please contact us at support@eridez.co.uk.
Warranty includes the display, controller, motor and charger against manufacturing and material defects, and works on a replacement basis. Batteries are covered for manufacturer defects only. Warranties are Non-Transferrable and valid only with the original receipt of purchase.
PLEASE NOTE: We only accept returns in the item's original box, this includes warranty issues. Warranty is invalid if you do not have the original box your item came in.
Warranty is void where any work is carried out on the product by an unauthorised party unless agreed with by E-ridez. Warranty is NON-Transferrable.
There are also some exclusions that we’d like you to be aware of:
When your order is delivered we recommend you keep all the packaging including the delivery box. When the order arrives and before use carefully inspect the product without removing tags or seals to ensure the item has all parts present and has been delivered undamaged.
PLEASE NOTE: We only accept returns in the item's original box, this includes warranty issues. Warranty is invalid if you do not have the original box your item came in.
Please read the manual provided before riding for the first time. Chargers and how to use them may differ from brand to another it might sound silly but chargers are a key part of the correct maintenance of your vehicle.
If you want to return your purchase:
You have 15 days to cancel your order under our 15 day return period, which starts on the day after you received the item. All you’ll need to do is follow our simple returns procedure, outlined below.
All items must be returned unused and in the original packaging as they were in when received by you.
Please ensure all security seals and tags are still intact.
We can’t accept any product that has signs of use under any circumstances.
You can open the box and change your mind about the colour or whether you’re confident enough to ride it, but we do not accept scooters that have been ridden before being returned.
For all other returns please contact us first via email support@eridez.co.uk, letting us know the reason for the return.
Read our full Returns Procedure:
CONTACT
Mon - Fri, 10am - 5:30pm | Sat, 10am - 3.00pm
137 St Marychurch Rd, Torquay TQ1 3HW, United Kingdom
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Disclaimer: Electric scooters are not to be used on UK cycle lanes, footpaths or roads.
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E-ridez™ is a trading name of eridez Ltd | Company No. 12747693 | VAT No. 354466189
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